Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with SPARES-DIRECT-OLDHAM. We are committed to delivering your automotive spare parts quickly, securely, and reliably. Please read our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, order processing may take slightly longer.

Shipping Destinations

We currently ship across the United Kingdom, with selected international shipping available depending on the destination.

If your country is unavailable at checkout, please contact our customer support team for assistance.

Estimated Delivery Times

  • United Kingdom: 2–5 Business Days

  • Europe: 5–10 Business Days

  • International: 7–15 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated automatically at checkout based on:

  • Delivery location

  • Parcel weight and size

  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Tracking information may take up to 24 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We cannot be held responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete shipping addresses.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the package and damaged item(s)

  • A brief description of the issue

We will investigate the matter and provide an appropriate solution as quickly as possible.

Lost Shipments

If your tracking shows unusual delays or your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work directly with the shipping carrier to help locate your shipment and resolve the issue.

Customs & Import Duties

International orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Delivery Delays

While we always aim to deliver orders on time, delays may occasionally occur due to:

  • Severe weather

  • Courier network disruptions

  • Customs inspections

  • Public holidays

  • High seasonal demand

We appreciate your patience in these situations.

Contact Us

If you have any questions about shipping or your order, our customer support team is always happy to assist you.

Thank you for choosing SPARES-DIRECT-OLDHAM. We appreciate your business and look forward to serving you.