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Returns and Refunds Policy

We offer a 30-day returns policy. Please contact us within 30 days of receiving your item to request a return, then send it back within 14 days of your request.

This policy does not affect your statutory consumer rights.

How to request a return

Email sparesdirect2015ltd@gmail.com with your order number, details of the item and the reason for your return, if applicable. No reason is required when exercising your statutory cancellation rights.

Return address:

Spares Direct Oldham
Unit 16, Elder Road
Lees, Oldham
OL4 3DZ
United Kingdom

Please contact us before posting your return so we can provide the correct instructions. Include your order number or other proof of purchase inside the package.

Condition of returned items

Under our voluntary 30-day returns policy, unwanted items must be unused, unfitted, complete and in their original packaging.

For returns covered by statutory cancellation rights, you may inspect the item as you would in a shop. Original packaging is preferred but is not a condition of exercising those rights. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning, where permitted by law.

Please package all returns securely to prevent damage during transit.

Check compatibility before ordering

Please check your appliance’s full model number against the product listing before ordering. Parts that look similar may have different fittings or specifications.

If you are unsure, email us your appliance’s model number and, where possible, a photograph of its rating plate.

Return postage

For unwanted items, including parts ordered incorrectly by the customer, you are responsible for return postage, provided this was disclosed before purchase.

If an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return postage costs and provide a prepaid label or arrange another suitable return method.

Please retain proof of postage.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your item arrives damaged, is faulty or is different from what you ordered. Include your order number and photographs where helpful.

You normally have a legal right to reject faulty or misdescribed goods within 30 days of delivery for a refund. After this period, you may still be entitled to a repair, replacement or other remedy under the Consumer Rights Act 2015.

The end of our 30-day returns period does not end your statutory rights.

UK online cancellation rights

For most online purchases, you have the right to cancel without giving a reason within 14 days after the day you receive your goods. You then have a further 14 days to send them back.

You can cancel by emailing us a clear statement that you wish to cancel your order. Our voluntary 30-day returns policy provides additional time to request a return, subject to the conditions above.

Exceptions

Statutory change-of-mind cancellation rights do not normally apply to goods made to your specifications or clearly personalised.

An ordinary spare part ordered specially from a supplier is not automatically excluded from cancellation rights.

Sale items have the same statutory rights as full-price items. Any applicable exception does not affect your rights where goods are faulty or not as described.

Exchanges 

We can not do 

Refunds

Refunds will be made to your original payment method.

For statutory cancellations where you return the goods, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

Where you cancel your entire order under your statutory cancellation rights, we will also refund the original standard delivery charge. Any extra amount paid for an upgraded delivery service is not refundable.

For faulty goods rejected under your statutory rights, refunds will be made without undue delay and within 14 days of us agreeing that you are entitled to a refund.

For returns under our additional voluntary policy, we will process your refund within 14 days of receiving the returned item.

Your bank or payment provider may take additional time to display the refund.

For any returns or refund enquiries, email sparesdirect2015ltd@gmail.com.